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Billing — Shopify

How billing works through Shopify: charges on your Shopify invoice, plan changes and cancelling.

Shopify merchants are billed directly through Shopify's managed billing system. Charges appear on your Shopify invoice alongside your other app subscriptions — there is no separate card or payment account needed.

How it works​

When you click Upgrade on a plan in Settings → Plan & Billing, you are redirected to your Shopify admin to review and approve the subscription charge. Once you approve, Shopify confirms the subscription and you are brought back to your ShopperQuiz dashboard with the new plan active.

Billing is managed entirely by Shopify — renewal, payment retries, and cancellation all happen through Shopify's billing system.

Free trial​

Starter, Growth and Pro include a 14-day free trial. Choose Start free trial on a plan in Settings → Plan & Billing and approve it on Shopify's page. The approval page shows the trial.

  • Nothing is charged during the 14 days. Settings → Plan & Billing shows when the trial ends and how many days are left.
  • When the trial ends, Shopify starts billing the plan automatically on your Shopify invoice. You don't need to do anything.
  • If you cancel the trial (Cancel trial in Plan & Billing) or uninstall the app before it ends, you pay nothing and your account goes back to Free.
  • To start paying early, click Start paid plan now in Plan & Billing and approve the plan on Shopify again. The trial ends, Shopify starts billing that day, and your plan's monthly AI credits start straight away.
  • Switching to another plan during the trial keeps the same end date. Switching to Custom ends the trial, and billing starts straight away.
  • Each store can have one free trial. Reinstalling the app or creating a new account does not start a new one.

Renewal​

Your subscription renews every 30 days. The next renewal date is shown in your Plan & Billing section. Shopify charges your payment method on file automatically at each renewal.

Cancelling​

To cancel your ShopperQuiz subscription, uninstall the ShopperQuiz app from Shopify Admin → Apps. Shopify cancels the active subscription as part of the uninstall. Your plan reverts to Free — your quizzes and all your data are kept intact.

Charges on your invoice​

ShopperQuiz charges appear as a recurring app charge on your Shopify invoice, the same place all your other Shopify app subscriptions are listed.

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Need more help? Open Ask Ana AI in your dashboard, or email support@shopper-quiz.com.